Many financial institutions require multi-factor authentication (MFA) to help protect your account. Please know that if you have MFA enabled, many institutions do have restrictions on how their customers are able to link accounts to third party services.

Typically supported

  • Code via text
  • Code via email
  • Security question, or questions.

Not supported

  • Picture verification
  • One-time authorization codes (OTAC), One-time Codes (OTC), or One-time Passcodes (OTP).
  • Time Based One-Time Passcode (TOTP) via an authenticator.

Additionally, some financial institutions have proprietary secondary authentication methods which may not be supported.

Recommended troubleshooting steps
If you are unable to login with your current MFA, please login to your financial institution, and update your form of MFA within account or security settings. For example, if you are currently using a code via text or email, update to security questions.

I requested a code via text/email but never received it, what should I do?
As your MFA method is controlled by your financial institution, please login directly to your financial institution's website:

  • Via a new browser or private browsing window to be prompted for MFA challenges. Your financial institution may need your attention.
  • To ensure you have an updated email address and/or mobile phone.

I am receiving an error message to update my form of MFA, what should I do?
Please contact your financial institution directly to ask which forms of MFA are supported for third-party services.

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