If you have already linked an account, and are being repeatedly prompted to reconnect, it is likely due to one of the following reasons:

1. Your password has been updated
To resolve, please re-enter your new password

2. Your financial institution has requested that you confirm your MFA response
To resolve, please re-enter your MFA answer (ie. code or security question).

3.  Your form of MFA requires you to be present or is no longer supported
To resolve, please update your form of MFA to:

  • Text message
  • Email
  • Security Question

Please note: Clarity Money does not support one-time passwords or images.

4. Downtime with your institution
Your institution may be experiencing downtime. If the issue persists, please get in touch.

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